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🏢 Official Entity and Contact Information

To provide transparent and compliant services to Australian consumers, the following information regarding the platform's operating entity is disclosed:

Company Name: Kunming Guolian Trading Co., Ltd.

Legal Representative: Ning Chuanguo

Unified Social Credit Code: 91530111MAE77RXA2G

Company Address: Shop No. 21, Zijun Village, Zijun Community Residents Committee, Yiliu Subdistrict Office, Guandu District, Kunming City, Yunnan Province

Contact Number: +86 15978986940

Contact Email: service@mail.fkvqrom.com

At fkvqrom.com, we understand that your privacy and the security of your personal information are of paramount importance. We are committed to protecting the data of our Australian customers in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and safeguard your information when you shop with us.

1. What Information We Collect

To process your orders for home goods and provide a seamless shopping experience, we collect the following:

  • Contact Details: Name, email address, and phone number (+86 15978986940).
  • Shipping Information: Your physical address for delivery (which typically takes 5-7 days).
  • Order History: Details of the products you have purchased and your interactions with our customer service.
  • Device Information: IP address, browser type, and cookies to improve website performance and security.

    • 2. Payment Security & Financial Data

    We prioritize the security of your financial transactions.

  • PCI-DSS Compliance: Our website is integrated with world-class, PCI-DSS compliant payment gateways.
  • No Storage of Card Details: Whether you pay via American Express, MasterCard, Visa, PayPal, or Afterpay, fkvqrom.com does not store your full credit card numbers or CVV codes on our servers. All sensitive data is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Safe "Buy Now, Pay Later": When using Afterpay, your data is protected by their specific high-level security protocols.

    • 3. How We Use Your Information

    Your data is used strictly for legitimate business purposes:

  • Order Fulfillment: To process your order within 1-2 business days and ensure it reaches you.
  • Customer Support: To assist you during our working hours (Mon-Fri, 9 AM - 6 PM) regarding returns, warranties, or refunds (processed within 7 business days).
  • Shipping Insurance: If you opt for the 2% Shipping Insurance, necessary details are shared with our insurance partner to ensure your parcel is covered against loss or damage.
  • Communication: Sending order updates or marketing materials (only if you have opted in).

    • 4. Data Sharing & Third Parties

    We do not sell, rent, or trade your personal information to third parties. We only share data with trusted partners necessary to complete your order:

  • Logistics Partners: To deliver your goods within the 5-7 days timeframe.
  • Payment Processors: To securely handle your transaction.
  • Government Authorities: Only when required by law to comply with legal obligations.

    • 5. Information Retention & Protection

  • Storage: Your information is stored on secure servers with firewalls and advanced encryption.
  • Retention: We only keep your data as long as necessary to fulfill the purposes outlined in this policy or to meet legal and accounting requirements.
  • Security Audits: We regularly review our security practices to protect against unauthorized access, disclosure, or alteration of your data.

    • 6. Your Rights as an Australian Consumer

    Under the Australian Privacy Act, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct any inaccurate information.
  • Deletion: Request the deletion of your account and personal data (subject to legal record-keeping requirements).
  • Opt-out: Unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link.

    • 7. Cookies & Tracking

    Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may limit some website features.


    8. Contact Our Privacy Officer

    If you have any questions about this policy or how your data is handled, please contact our team during our operational hours:

  • Email: service@mail.fkvqrom.com
  • Phone: +86 15978986940

    • Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8). This translates to:

    Australian Eastern Standard Time (AEST, non-Daylight Saving Time): 11:00 AM to 8:00 PM

    Australian Eastern Daylight Saving Time (AEDT, Daylight Saving Time): 12:00 PM to 9:00 PM

    (Closed on weekends and public holidays. Inquiries submitted during these times will be prioritized for processing on the next business day.)