🏢 Official Entity and Contact Information
To provide transparent and compliant services to Australian consumers, the following information regarding the platform's operating entity is disclosed:
Company Name: Kunming Guolian Trading Co., Ltd.
Legal Representative: Ning Chuanguo
Unified Social Credit Code: 91530111MAE77RXA2G
Company Address: Shop No. 21, Zijun Village, Zijun Community Residents Committee, Yiliu Subdistrict Office, Guandu District, Kunming City, Yunnan Province
Contact Number: +86 15978986940
Contact Email: service@mail.fkvqrom.com
Welcome to fkvqrom.com. We are dedicated to providing our Australian customers with a seamless, secure, and transparent shopping experience for all your home goods needs. Please review our payment policy below to understand how we process transactions, ensure your security, and handle payment-related services.
1. Accepted Payment Methods
To make your shopping experience as convenient as possible, we accept a variety of secure and widely used payment methods in Australia. At checkout, you can choose from the following options:
Credit & Debit Cards: Visa, MasterCard, American Express (Amex)Digital Wallets: PayPalBuy Now, Pay Later: Afterpay2. Currency & Pricing
Currency: All product prices, shipping fees, and optional services are listed and processed in Australian Dollars (AUD).Hidden Fees: We do not charge any hidden payment surcharges or credit card processing fees. The total amount displayed at checkout is the final amount you will be billed.3. Payment Security & Privacy
Your payment security is our top priority.
SSL Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) technology to encrypt your personal and payment details during the checkout process.PCI-DSS Compliance: All payments are processed through highly secure, PCI-DSS compliant third-party payment gateways (such as PayPal and Stripe/Shopify Payments).Data Protection: fkvqrom.com does not collect, view, or store your full credit card information on our servers.4. Order Processing & Payment Timing
Payment Authorization: Your selected payment method will be authorized and charged immediately upon successfully placing your order at checkout.Order Processing: Once your payment is confirmed, your order enters our fulfillment queue. We require 1-2 business days to pick, pack, and process your order.Delivery: After processing, your order will be dispatched. Standard delivery within Australia typically takes 5-7 days.5. Optional Shipping Insurance (2%)
At checkout, you will see an option to add Shipping Insurance.
This optional service is charged at exactly 2% of your total order amount.What it covers: This small fee guarantees a free replacement or full refund if your parcel is lost or damaged in transit. Furthermore, it covers the return shipping costs if you wish to return the item under our 14-day "change of mind" policy.6. "Buy Now, Pay Later" with Afterpay
We proudly partner with Afterpay so you can enjoy your home goods immediately and pay for them over time.
By selecting Afterpay at checkout, you can split your purchase into 4 interest-free installments.Approval and installment schedules are strictly determined by Afterpay.If you require a refund for an order paid via Afterpay, the refunded amount will be communicated to Afterpay, who will adjust or cancel your upcoming payments accordingly.7. Refunds & Reversals
If you cancel an order or return an item under our 14-day Return Policy:
All approved refunds will automatically be credited back to your original method of payment. We cannot issue a refund to a different card or account.Processing Time: Once a refund is approved by our team, please allow up to 7 business days for the funds to be fully processed and appear in your bank account or PayPal/Afterpay balance, depending on your financial institution's processing times.
8. Need Payment Assistance?
If you experience any issues during checkout, payment failures, or have questions regarding a charge on your statement, our customer support team is here to help.
Customer Service Hours:
Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8). This translates to:Australian Eastern Standard Time (AEST, non-Daylight Saving Time): 11:00 AM to 8:00 PMAustralian Eastern Daylight Saving Time (AEDT, Daylight Saving Time): 12:00 PM to 9:00 PM(Closed on weekends and public holidays. Inquiries submitted during these times will be prioritized for processing on the next business day.)Email: service@mail.fkvqrom.comPhone: +86 15978986940
